1. Complaint Submission:

Customers can voice their concerns or issues regarding orders by emailing us at info.dhanakcs@gmail.com.

2. Response Timeframe:

Dhanak commits to addressing complaints within 48 hours from the time they are received.

3. Complaint Handling:

Our team will thoroughly investigate each complaint to understand and address the issue effectively.

4. Resolution Goal:

We aim to resolve complaints to the customer's satisfaction, potentially offering replacements or exchanges as appropriate.

5. Communication:

Transparent and ongoing communication will be maintained with the customer, providing updates on their complaint's status.

6. Customer Guidance:

We advise customers to familiarize themselves with our return policy, warranty details, and product care instructions to prevent misunderstandings.

7. Improvement:

Customer feedback is analyzed for continuous improvement of our products, services, and customer interactions.

8. Contacting Us:

For any complaints, please use the contact details provided on our site.

By raising a complaint, customers agree to these processes and our dedication to resolving their issues.