No Refunds: Items are only returnable if found damaged or faulty upon delivery.

Exchanges: If an item doesn't meet your expectations, it can be exchanged, with shipping costs covered by the client.

Initiating Exchanges: Must be done within 24-48 hours of receipt. Returned items are assessed, and a 25% deduction may apply for not meeting conditions.

Refund Processing: Takes up to five days.

Custom Pieces: Custom items are not eligible for returns or exchanges.

This policy ensures clarity and fairness in handling returns and exchanges, respecting both the value of our products and our customers' satisfaction.